Who We Are
Our website address is: https://erp.vctown.in
VC TOWN ERP is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (hash) created from your email address may be shared with Gravatar to check if you are using it. Once approved, your profile picture is visible publicly with your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data from images.
Cookies
We use cookies to improve user experience:
- Comment cookies (name, email, website) last for 1 year
- Temporary cookies for login compatibility (deleted after browser close)
- Login cookies last 2 days, screen preferences last 1 year
- “Remember Me” keeps login active for 2 weeks
- Editing/publishing content creates a cookie that expires in 1 day
Embedded Content from Other Websites
Articles may include embedded content (videos, images, etc.). These behave as if you visited the original website, which may collect data and track interactions.
Who We Share Your Data With
We do not sell your personal data.
Data may be shared only for:
- Password reset requests (IP included)
- Legal compliance
- Security and fraud prevention
How Long We Retain Your Data
- Comments are stored indefinitely
- User profile data is stored until deleted by the user or admin
- Users can view, edit, or delete their data (except username)
Your Rights
You can:
- Request a copy of your data
- Request correction
- Request deletion (except legally required data)
Where Your Data Is Sent
Comments may be checked through automated spam detection services.
Security
We implement appropriate measures to protect your personal data.
Policy Updates
This policy may be updated anytime. Changes will be posted on this page.
Return & Refund Policy
Overview
At VC TOWN Supermarket, we strive to ensure customer satisfaction. This policy outlines the conditions for returns and refunds.
Eligible Returns
Products can be returned if:
- Item is damaged, defective, or incorrect
- Product is expired or near expiry
- Return request is made within 24–48 hours of purchase
Non-Returnable Items
The following items are not eligible for return/refund:
- Opened or used products
- Perishable goods (unless damaged/expired)
- Personal care items
- Products without original bill/invoice
Return Process
To request a return:
- Visit the store or contact customer support
- Provide bill/invoice details
- Share proof (photo/video if required)
- Our team will verify and approve the request
Refund Policy
- Approved refunds will be processed within 5–7 working days
- Refund will be issued via:
- Original payment method OR
- Store credit (if applicable)
Replacement Policy
- In most cases, we offer product replacement instead of refund
- Replacement depends on stock availability
Cancellation Policy
- Orders can be cancelled before billing or dispatch
- Once processed, cancellation may not be possible
Contact Information
For return/refund requests, contact:
📞 080-69578217
📍 VC TOWN Supermarket