Refund and Returns Policy

VC TOWN SUPERMARKET – REFUND & RETURNS POLICY

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are exempt from being returned. These include perishable items such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-returnable items include:

Gift cards
Downloadable software products
Selected health and personal care items

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:

Items with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in original condition, damaged, or missing parts (not due to our error)
Items returned after 30 days from delivery

Refunds
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original method of payment within a few business days.

Late or Missing Refunds
If you haven’t received your refund:

Check your bank account again
Contact your credit card provider (processing time may vary)
Contact your bank

If you still have not received your refund, please contact us at: info@vctown.in

Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges
We replace items only if they are defective or damaged.
To request an exchange, email us at info@vctown.in and send your item to our store address.

Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit upon return.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns
To return your product, mail it to your nearest VC TOWN Supermarket location.

Customers are responsible for return shipping costs
Shipping costs are non-refundable
If a refund is issued, return shipping cost may be deducted

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?
For any questions regarding refunds and returns, contact us at:
info@vctown.in

VC TOWN SUPERMARKET
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